Shipping policy
SHIPPING AND DIGITAL DELIVERY POLICY
Savannah Speaks is a brand of Paging the Advocate LLC.
Shipping destinations
We currently ship physical products within the United States to addresses supported by our shipping providers. International shipping is not currently available at checkout. For international inquiries, please contact paging.the.advocate@gmail.com.
The NICU Parent Playbook
Availability and estimated processing times will be listed on the product page before purchase. Processing time is the time needed to prepare an order before it ships; carrier transit time is additional.
If a book is offered as a preorder or is awaiting restock, the estimated shipping timeframe will be clearly disclosed before purchase.
Bulk orders
Bulk orders may require additional production and shipping time. We will provide an estimated shipping timeframe and shipping charges in writing before payment. Please contact us with your organization’s name, estimated quantity, and preferred delivery timeframe.
Made-to-order merchandise
Our print-on-demand merchandise is produced after an order is placed and shipped directly by our production partners. Production and delivery estimates vary by product and destination and will be provided on the product page or at checkout.
Merchandise and books may arrive in separate packages on different dates. Orders containing multiple merchandise items may also ship separately.
Shipping charges and tracking
Shipping charges are displayed at checkout. For bulk orders arranged directly with us, shipping charges will be included in your quote.
When tracking is available, we will send it to the email address provided with your order after shipment.
Delivery estimates and delays
Delivery dates are estimates unless expressly stated otherwise. Carrier delays, severe weather, holidays, and production disruptions may affect delivery.
If we become aware of a delay affecting your order, we will contact you with an updated estimate and available options, including cancellation or refund where applicable.
Shipping addresses and delivery issues
Please review your shipping address carefully before placing an order. If you notice an error, contact us immediately. Address changes may not be possible after shipment or after merchandise enters production.
If your package is missing, arrives damaged, or is returned to the sender, contact paging.the.advocate@gmail.com with your order number so we can investigate and help resolve the issue. Additional shipping charges may apply when an order must be resent because an incorrect or incomplete address was supplied.
Digital products
Digital products, including the digital edition of The NICU Parent Playbook, do not require physical shipping.
The product page will explain how and when your download will be delivered. Please provide a valid email address at checkout and check your spam or junk folder if you do not receive the delivery email.
If you have trouble accessing your purchase, contact paging.the.advocate@gmail.com with your order number.
Questions
For shipping, bulk-order, or digital-delivery questions, email paging.the.advocate@gmail.com.