Refund policy
RETURN AND REFUND POLICY
Savannah Speaks is a brand of Paging the Advocate LLC. For questions or return requests, contact paging.the.advocate@gmail.com.
The NICU Parent Playbook
You may request a return within 30 days of delivery. Books must be unused, unmarked, and in their original condition, without writing, highlighting, or damage.
To request a return, email us with your order number. We will provide return instructions and the return mailing address. Please contact us before mailing your book.
Customers are responsible for return shipping for change-of-mind returns. Original shipping charges are nonrefundable, except when the return results from our error or a damaged or defective product.
Damaged, defective, or incorrect items
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, email us promptly with your order number and clear photos of the issue. Please report these issues within 30 days of delivery so we can arrange a replacement or refund. You will not be responsible for return shipping when the issue results from our error or a product defect.
Made-to-order merchandise
Our print-on-demand merchandise is made specifically for each order. We do not accept change-of-mind returns or exchanges for these items, including when the size or color selected at checkout was incorrect. Please review product descriptions and size charts before ordering.
If merchandise arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with your order number and clear photos. We will arrange an appropriate replacement or refund. Please do not return merchandise unless we instruct you to do so.
Digital products
Digital products, including the digital edition of The NICU Parent Playbook, are nonrefundable once the download link or file has been delivered.
If you experience difficulty accessing your purchase, receive the wrong file, or discover a defective file, please contact paging.the.advocate@gmail.com with your order number so we can help resolve the issue.
This policy does not limit any refund rights required by applicable law.
Refunds
We will notify you after inspecting a returned book or reviewing a product issue. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has shipped or made-to-order merchandise has entered production.
Bulk orders
Any special return or cancellation terms for bulk orders will be provided in writing before payment. If no separate terms are agreed upon, this policy applies.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws.